I spent some time with the people at GENIUS. I noticed that new users do not usually leave because DeFi is hard to understand.
They leave because the first week is really tough. It feels like they are being tested all the time.
A person joins GENIUS. They make a wallet. Save their seed words in a weird place because they are scared of losing them. They move their money to the wallet. They sign things they do not really understand. They pay fees that seem big because they do not know why they have to pay them.
By the day they stop asking questions in public.
What I saw in the GENIUS communities was that experienced users answer questions very fast.. When people are first confused it is not usually about the technical stuff.
People ask things like:
* Did I do this right?
* Why did my money move?
* Why are there three versions of the token?
These questions seem simple but they are really about trust.
I also noticed that the people who contribute to GENIUS sometimes focus on getting things done instead of making it easier for new users. The system gets better. The first week is still pretty much the same.
The weird thing is that a lot of users who leave are not even mad. They just slowly stop using it.
Some of these users come from apps where they can fix their mistakes.. With DeFi it is different. If you do one thing like use the wrong network or click the wrong thing or just doubt yourself for a moment it can be a problem.
After a while I stopped thinking that the main reason people stay with GENIUS is because of the rewards.
Maybe the first week of using DeFi is not about teaching users how all the systems work.
Maybe it is, about making sure users do not feel alone when they are using DeFi.#genius $GENIUS @GeniusOfficial
