If your product needs a spreadsheet to function, it's already dead.

That "temporary workaround" your team maintains? It's not temporary. It's a life support system for a failing product.

What you call adoption is just your customers doing unpaid labor to make your broken software work.

The real damage isn't in support tickets. It's in the hours your ops team burns keeping the illusion alive.

Stop pretending. Ship something that actually works or kill it.