Merchant refuses to provide real-name information and insists on QR code refund? A guide for novices on rights protection is here! Beginners, pay attention!!!

Newcomers are concerned about the safety of their funds and request the merchant to provide real-name information, which is a reasonable and cautious approach. After all, in a transaction, understanding the source of funds is an important aspect of safeguarding one's rights; no one wants to be inexplicably involved in matters related to unknown funds.

The merchant's refusal to provide real-name information and continuous delays, along with the unreasonable request for novices to scan a QR code for a refund, are very suspicious behaviors. Merchants should actively cooperate with novices to verify the funds, rather than evade the issue. Their actions make it hard not to doubt that there may be problems with the funds.

It is correct for newcomers to refuse the QR code refund and insist on returning the funds to the original payment method. Although WeChat payments cannot be refunded to the original method, one should not compromise due to the merchant's unreasonable demands. If one easily scans the code and there are subsequent issues with the funds, it will be difficult for the novice to explain.

In the face of such a situation, newcomers should not rush. They can first retain chat records with the merchant, transfer records, and other evidence, and then report the situation to the platform's customer service for intervention. If the platform's handling is unsatisfactory, they can consider filing a complaint with the relevant authorities to resolve the issue through formal channels and safeguard their legitimate rights and interests, without allowing the merchant's suspicious behavior to succeed.