PayPal has frozen and permanently restricted a number of accounts held by Kenyan users citing concerns linked to anti-money laundering compliance and fraud prevention measures, according to affected customers and reports by local media.

The payments company has informed some users that it can no longer offer services to them after reviewing account activity with notices stating that decisions may be based on factors including regulatory requirements, internal risk assessments and obligations to banking partners.

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Awidely shared post by Kenyan fintech expert, Robert Kingori, has struck a nerve with many African users who feel increasingly sidelined by @PayPal‘s new policies.

One of the… pic.twitter.com/WBOZIMLjFy

— BitKE (@BitcoinKE) March 21, 2025

Several account holders reported losing access to their funds and payment services without prior warning. In some cases, PayPal requested additional documentation to verify identities, business activities, and sources of income before determining whether accounts could remain active.

The restrictions come as global financial firms face mounting pressure to strengthen controls against money laundering, fraud, and sanctions evasion. Kenya’s placement on the Financial Action Task Force’s grey list has increased scrutiny of financial transactions originating from the country, prompting international payment providers to adopt stricter compliance procedures.

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PayPal says it monitors accounts for unusual transaction patterns including sudden spikes in activity, large transfers, and behavior that may indicate fraudulent or prohibited activity. Accounts flagged by its systems can be limited, suspended, or permanently restricted pending review.

The latest wave of restrictions has affected freelancers, online merchants, and digital workers who rely on PayPal to receive payments from clients abroad highlighting the growing impact of compliance-driven enforcement on cross-border digital commerce.

PayPal did not immediately comment on the affected accounts.

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