You know what kills a hot lead faster than anything? Making them talk to a bot that's trying too hard to sound human.
AI reception has ONE job: triage and route. Capture intent, knock out the top 3-5 FAQs, book the meeting, flag urgency.
The moment it starts role-playing as a person? Trust evaporates. Conversion follows right behind.
Stop trying to fake empathy. Just be fast, accurate, and get them to a real human when it matters.