The method to appeal in case funds are not received on Binance depends on whether you are trading P2P or making a direct deposit from the bank.
Details of two methods are given:
1. Appeal in P2P Order (Most commonly used)
If you bought crypto via P2P, sent the money, but the seller did not release the crypto, follow these steps:
* First Chat: First, message the seller in the chat box and send a screenshot of the payment. Often, the issue is resolved here.
* Appeal Button: If the seller does not respond, you will see the "Appeal" or "Help" button at the bottom of the order screen (this button becomes active after the payment time expires).
* Select Reason: Choose the option "I have made payment but haven't received the crypto."
* Upload Evidence (Proof): Upload a screenshot of the Transaction Receipt from your bank app or payment gateway (Easypaisa/JazzCash, etc.).
> Note: The screenshot should clearly show the Transaction ID, Amount, and Date.
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* Wait: Binance's team will review both sides and will make a decision within 24-48 hours.
2. In case of not receiving Direct Fiat/Bank Deposit
If you have sent money from a direct bank to Binance and it has not arrived in the account:
* Self-Service Appeal: Go to [Help Center] in the Binance app and select [Fiat Deposit Not Arrived Appeal].
* Fill the Form: They will ask you for Currency, Amount, and Date.
* Bank Statement: Please upload your bank statement showing the specific transaction.
Some Important Points:
* Do not make Third-Party Payments: Always send money from your own bank account. If you send it from someone else's account, winning the appeal may be difficult.
* Do not cancel the order: If you have sent the money, do not even think about canceling the order, otherwise your money may be lost.
* Be Patient: After filing the appeal, Binance's support team needs to verify from both sides, which may take some time.
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