Traders pay attention, Binance announced it will compensate users who suffered losses during the peg loss incident and strong price fluctuations that occurred on the night of 11/10.
Co-founder and Customer Support Director Yi He has publicly apologized, stating that the cause was due to a sudden increase in users along with significant market fluctuations.
She emphasized: “If you have suffered losses due to errors from Binance, please contact the support department for compensation review. When we are wrong, we take responsibility – no excuses.”
However, losses due to market fluctuations or unrealized profits will not be compensated.