Urgent statement from Binance
(@binance) regarding recent market fluctuations and compensation distribution
Binance has issued a detailed statement regarding the sharp market fluctuations that occurred on October 10, 2025, and the measures taken to protect users.
Key points from the statement and compensations:
Substantial financial compensations: Binance distributed compensations exceeding 283 million US dollars to users affected by de-pegging issues of certain assets, short delays in internal transfers, and "Earn" product redemptions that impacted liquidation.
Causes of volatility: Binance confirmed that the volatility was driven by general market conditions and intense selling, noting that the underlying trading engines remained operational, and that forced liquidations on the platform were relatively low.
📢 Important call to affected users: Contact customer support
Binance reaffirms its commitment to reviewing and addressing all cases of affected users transparently.
If you are affected by these events, please take the following action immediately:
Contact customer support: Ask your community members or anyone affected to reach out directly to the customer support team via Binance's official channels.
Provide necessary information: The support team should be provided with all relevant information regarding their case to facilitate the review process and ensure proper handling of the issue.