Another great day of meetings at ILTM Asia Pacific in Singapore! 🇸🇬
Our Chief Marketing Officer, Sam Woollard, and Global Operations Manager, Radka Wilson, met with Charlotte Martelli, Global Director of Sales at Hyatt Hotels Corporation.
It was great discussing new opportunities to strengthen our partnership and continue delivering exclusive Hyatt Privé benefits through our luxury service Concierge.io, giving travellers access to valuable perks like complimentary breakfast, room upgrades and more at Hyatt properties.
We’re excited to continue elevating luxury travel experiences together!
Our CMO, Sam Woollard, is representing Travala and our luxury service Concierge.io at ILTM Asia Pacific this week, connecting with partners and leaders across the luxury travel industry:
It was a pleasure catching up with Bridget Kroll, Head of Global Luxury Sales at Marriott International, and Parveender Kaur, Director of Sales at The Singapore EDITION
We value our partnership with Marriott and look forward to creating even more exceptional travel experiences together.
More highlights from ILTM Asia Pacific coming soon!
Our CMO, Sam Woollard, is representing Travala and our luxury service Concierge.io at ILTM Asia Pacific this week, connecting with partners and leaders across the luxury travel industry:
It was a pleasure catching up with Bridget Kroll, Head of Global Luxury Sales at Marriott International, and Parveender Kaur, Director of Sales at The Singapore EDITION
We value our partnership with Marriott and look forward to creating even more exceptional travel experiences together.
More highlights from ILTM Asia Pacific coming soon!
📅 Mark your calendars! Our next Contributor Tasks kick off on July 7th!
✨ Complete the Essential Tasks to claim the AVA Smart Bonus (ALL Smart members, excluding ‘Basic Free’) and the Ambassador Bonus (Diamond members only).
There will be 4 essential tasks on Gleam to earn bonuses.
Plus bonus tasks for a chance to win additional rewards:
To make these bonus tasks even more exciting, we’re offering:
🎁 $100 in Travel Credits each to 3 winners 🎁 VIP merch packs to 3 winners
More bonus tasks = more entries 🎉 6 bonus tasks winners in total every round!
⚠️ Please make sure you’re using the same email address on Gleam and Travala If the emails don’t match, you won’t be able to claim your bonuses.
Set your reminders:
Contributor Tasks Period: July 7th, 7 AM UTC – July 21st, 7 AM UTC (2 weeks)
Claim Period: July 28th, 7 AM UTC – August 11th, 7 AM UTC (2 weeks)
📌 NOTE: If you spent US$50 in AVA on Travala between April 1st – June 30th, 2026 on any bookings (trips must have been completed during this period), Travel Credit purchases, or Travel Gift Card purchases, you will automatically qualify for the AVA Smart Bonus without completing the Contributor Tasks and can claim your bonus during the Claim Period.
TO CLAIM THE AMBASSADOR BONUS, YOU MUST COMPLETE ALL FOUR ESSENTIAL TASKS
Our scheduled upgrades are now fully complete. All services are 100% operational.
We apologise for any inconveniences experienced during this window.
Thank you for your patience and understanding while we delivered the improvements.
⚠️ Security Reminder: Our team will NEVER message you first on social media or ask for your login details. Please stay vigilant against phishing attempts.
To make accessing your account hassle-free, we’ve implemented a One-Time Passcode (OTP) login flow across desktop, mobile web, and the Travala app.
The feature is now LIVE for everyone. If you have 2FA enabled, you will also need to pass the 2FA step after the OTP login.
Why go passwordless?
• No more remembering passwords: You no longer need to type a password each time you log in.
• Instant account access: Simply enter your email, grab the unique OTP code sent to your inbox, and you're in.
• Goodbye password resets: Say goodbye to the "Forgot Password" button. Your email is your instant key.
Note: New users will still set a password during registration for future account features. However, all daily logins will now use this streamlined OTP flow.
Enjoy a smoother, lighter login experience from today!
We are performing platform upgrades. As a result, certain features—including account access and Travala wallets—may be temporarily unavailable for some users.
Estimated Completion: Within the next 48 hours. If you need any assistance, our Customer Service team is here to help.
Thank you for your patience as we upgrade our systems!