contact the branch that issued the loan bro, but as far as I know the withheld balance is used for repayment

Let me tell you a little, the balance that was held for 2 installments (2 million) disappeared when the loan was paid off on November 3, 2024. Until now, I don't know where it went. I'm tired of going back and forth to the branch office. Reporting here and there. Transfers, etc., no one wants to take care of it and take responsibility even though it's clearly not my fault as a customer because I've never been in arrears. Even though I really need it 😞