Dear respected Binance platform,
Best regards,
We, as active traders and part of your large community, are making this appeal based on a bitter experience during periods of sharp market fluctuations. Many of us have suffered significant losses and felt frustrated due to the steep decline and instability in cryptocurrency prices such as BTC and BNB.
- We acknowledge that volatility is part of the nature of this market, but your role as the largest cryptocurrency trading platform in the world makes you the primary partner for traders. Therefore, we demand that you enhance the support provided to us, especially in difficult times, through:
- Enhancing technical stability: We sometimes notice slowness or outages in the system during peak times and extreme fluctuations, preventing us from managing our trades effectively. We hope you will work on improving the infrastructure to prevent these issues.
- Greater transparency in liquidation policies: Clarifying the mechanisms of stop-loss (Liquidation) more clearly, and perhaps providing more flexibility or warnings to traders before their positions are liquidated.
- More effective customer support: Activating direct communication channels (such as phone support) for urgent inquiries, instead of relying on tickets that may take a long time.
- Awareness initiatives: Offering more live webinars and educational materials in Arabic that focus on risk management during periods of instability.
We trust you and invite you to listen to the voice of your community. Your support for us is not just a service but an investment in a strong and cohesive community loyalty. Together, we can navigate these challenges and build a better trading environment for everyone.
#بينانس #دعم_المتداولين #تقلبات_السوق #حماية_المتداولين
Thank you for your attention,
Binance Traders Community
