web3 wallet Binance cannot be stolen without a private key. For those requiring facial recognition, how were you stolen from? Is it possible to be stolen without a phone?

This morning, 2000u in my account was stolen. This incident completely exceeded my understanding, and I did not click on any links. Half an hour before the theft, there was a C2C withdrawal, and there was also an order canceled because the merchant could not pay with a real-name account. Half an hour later, the account balance was cleared, leaving only a small position. #Has anyone encountered this situation? Do I need to file a record? Does Binance have any precedents for compensating stolen funds?